Refund policy

Last Updated: June 2026

At MARVEAUS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all tags and accessories intact.
You must provide proof of purchase (order confirmation, invoice, or receipt).

To initiate a return, please contact us at:

Email: support@marveaus.in

Please do not send products back without obtaining prior return approval. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged product,
A defective product, or
An incorrect item,

please contact us within 48 hours of delivery with clear photos/videos of the issue. We will review your claim and arrange a replacement or refund, as applicable.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Customized or personalized products
Beauty, health, and personal care products
Gift cards
Downloadable or digital products
Products marked as "Non-Returnable"
Clearance, sale, or promotional items

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, or variant, please return the eligible item and place a new order once the return is approved.

Refund Policy

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds are typically credited within 5–10 business days after approval.
Processing times may vary depending on your bank, card issuer, or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed method.